baji Privacy Policy
Here is a full explanation of how your personal information is collected, used, and kept secure on the baji platform.
This Privacy Policy ("Policy") applies to all users of the baji platform. By accessing our website or creating an account, you are considered to have agreed to the terms of this Policy. Please also read the Terms and Conditions page to learn about the broader rules governing our services.
1 Information We Collect
baji collects only the minimum information necessary to provide its services. The categories of information collected are described in detail below.
Registration Information
The following information you provide when opening an account is stored:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for verification)
- Residential address
Financial Information
Information required to process deposits and withdrawals:
- bKash / Nagad / Rocket mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
Technical Information
When you use our platform, certain information is recorded automatically:
- IP address and browser type
- Device type and operating system
- Session duration and usage patterns
- Cookie and tracking data
Gaming Activity
Information related to your activity on the platform:
- Bet and game history
- Win and loss records
- Bonus and promotion usage details
- Session logs and time periods
2 Purpose of Using Your Information
The information you provide is used only for specific and lawful purposes. baji never sells your information to third parties without your consent.
2.1 Service Delivery and Operations
Your information is used to keep your account active, process transactions, and maintain service quality. Financial information is used to verify and correctly process each deposit and withdrawal request.
2.2 Identity Verification (KYC)
In line with the financial security standards applicable in Bangladesh, verifying each user's identity is essential. This process prevents fraud and protects your account from unauthorised use. A copy of your national ID or passport may be requested as part of the KYC verification process.
2.3 Improving Customer Service
Your usage patterns are analysed to improve the platform experience. When providing support via live chat or email, previous information can be used to resolve issues more quickly.
2.4 Ensuring Responsible Gaming
Your gaming activity is monitored to identify early signs of harmful behaviour. baji follows its Responsible Gaming Policy and, where necessary, advises users to set limits or take a break. This monitoring is done for your own protection.
2.5 Fraud Prevention and Security
Technical information is used to identify suspicious activity, attempts to create multiple accounts, and money laundering risks. This measure protects the interests of all users on the platform.
3 Cookies and Tracking Technology
3.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. baji uses cookies to maintain your login status, remember your preferred language and settings, and improve platform performance.
3.2 Types of Cookies
- Essential Cookies: Required for the basic functioning of the site; disabling them will prevent many features from working.
- Functional Cookies: Save your preferences and settings, such as language selection.
- Analytical Cookies: Used to understand how users interact with the site.
3.3 Cookie Controls
You can delete or disable cookies at any time from your browser settings. Please note that disabling essential cookies may affect some site functionality.
4 Sharing Information with Third Parties
baji does not sell your personal information to third parties for commercial purposes. However, in the limited circumstances below, certain information may be shared with specific parties:
Payment Processors
Transaction-related information is shared with bKash, Nagad, Rocket, and bank transfer processors as needed to complete deposits and withdrawals. This information is used solely to process the relevant transaction.
Technology Service Providers
Certain technical information may be shared with organisations that provide technical support for operating the platform. All such parties operate under strict confidentiality agreements.
Legal Obligations
Where required by applicable law in Bangladesh or by a court order, necessary information may be provided to the relevant authorities. In such cases, baji is obligated to disclose information without any alternative.
Fraud Prevention
Limited information may be shared with specialised security service providers to detect and prevent fraudulent activity, ensuring the safety of all users.
5 Data Retention and Deletion
5.1 Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, information may be kept for as long as necessary to meet legal obligations, resolve disputes, and investigate fraud. Financial transaction records are retained for the period required under applicable law in Bangladesh.
5.2 Data Deletion Requests
You may request that your information be deleted. However, some information may need to be retained due to legal obligations. To request deletion of your information, please contact our customer support team.
6 Data Security Measures
baji uses modern technology and strict procedures to protect your information.
SSL Encryption
All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, reducing the risk of data theft to near zero.
Secure Servers
Your information is stored on secured servers. Access to the servers is limited to authorised personnel only.
Access Controls
Only designated staff have permission to access user data, and every access is logged.
7 Your Rights
Every baji user has certain important rights regarding their own information.
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If there is any error in the information we hold, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to remove all information if there are legal obligations.
- Right to Object to Processing: You may object to the processing of your information on specific grounds.
- Right to Data Portability: You may request a copy of your information in a structured format.
To exercise these rights, please contact us directly. We will process your request as quickly as possible. To learn more about us, visit our About Us page.
8 Age Limit and Protection of Minors
The baji platform is intended only for individuals aged 21 or above. Information about anyone under the age of 21 is never knowingly collected. If we are informed that someone under 21 has created an account, that account will be closed immediately and the associated information will be deleted. If a parent suspects that their child has registered on this platform, please notify our customer support immediately.
9 Data Transfers
Your information may be processed in countries or on servers where data protection laws differ from those in Bangladesh. In such cases, baji ensures that data protection standards are properly maintained and that third parties provide equivalent protection under this Policy.
10 Changes to the Policy
10.1 Notice of Changes
This Privacy Policy may be updated at any time. For significant changes, a notice will be sent to your registered email or posted on the platform. The updated policy will take effect from the date it is published.
10.2 Periodic Review
We review this policy regularly to ensure it remains consistent with current laws and technology. You are advised to revisit this page from time to time so that you stay informed about the latest policy.
11 Contact Us
For any questions, concerns, or requests related to the Privacy Policy, please contact us through the channels below. For answers to common questions, read our FAQ.
Privacy-Related Contact
When submitting a request to delete or correct information, please include the email address or mobile number registered to your account so that we can confirm your identity quickly.