Responsible Gaming —
Enjoy the fun, stay in control
baji believes that betting and casino games are a form of entertainment, not an obligation. On this page you can learn how to set limits, recognize warning signs, and get help when needed.
What is responsible betting and why does it matter
Before starting to play at baji, every user should know that online betting and casino games are only enjoyable when done in a controlled and planned way. Gaming stays healthy when you treat it as entertainment, not as a way to earn money.
Our Terms and Conditions clearly state that users must be at least 21 years old to open an account at baji and take part in any game. Participation by minors is strictly prohibited and baji makes no exceptions on this matter.
baji recognises that gaming can become a problem for some people over time. For this reason, we have developed a number of voluntary control tools that any player can use to keep their gaming habits under their own control. Our Privacy Policy states that information related to the use of these tools is kept completely confidential.
If you ever feel that gaming is affecting your daily life, relationships, or financial stability, do not delay in seeking help. Read carefully through the tools, warning signs, and sources of help provided in the sections below.
Set it yourself — limit-setting tools
Deposit Limit
Decide in advance how much you can deposit each day or each week. Once the limit is reached, baji will automatically stop accepting further deposits.
Session Limit
Set how long you want to play in one sitting. When the time is up, the system will notify you and log you out automatically.
Wager Limit
Set the total amount you can wager within a given period. Enjoy the games while staying within your budget.
Cool-off
If you want to take a break from gaming for a few days, use the cool-off option. You will not be able to log in to your account during this period.
Self-Exclusion
If you want a complete break over a longer period, activate self-exclusion. Your account can be suspended temporarily or permanently, from a minimum of 6 months up to permanently.
Gaming History Review
You can view your complete history of bets, deposits, and withdrawals at any time. Reviewing your records regularly helps you spot irregular behaviour quickly.
Request Self-Exclusion
If you feel you need a long break from betting, fill in the form below and let our support team know. We are active 24/7 and action will be taken promptly via live chat or email.
During self-exclusion your account will be completely inactive and no promotional messages will be sent to you.
Self-Exclusion Form
Once you submit the form, our support team will send a confirmation to your email.
Warning signs — when to be careful
If you notice any of the behaviours below, take a break without delay and seek help if needed. These are early signs of problematic gaming.
Trying to chase losses
Repeatedly increasing bets in an attempt to recover money that was lost.
Hiding it from family and work
Concealing from family or close ones how much time or money is being spent on gaming.
Financial pressure
Using money from essential expenses, loan repayments, or savings for betting.
Unable to take a break
Returning repeatedly even after deciding to stop gaming, and being unable to stick to limits.
Where to get help
Problematic gaming is a solvable problem. Help is available through the channels listed below.
baji Live Chat
Our support team is active 24 hours a day, 7 days a week in Bengali and English. Contact us directly on live chat — we can help with self-exclusion, setting limits, or any other concern.
Email Support
If you prefer written support, email us at: [email protected] — our team will respond promptly and the necessary steps will be taken.
Family and Trusted People
Let someone close to you know. Support from family is the most effective factor in getting out of problematic gaming. Talk openly rather than hiding it.
Professional Counsellor
Speak with a mental health professional or counsellor. Several government and private mental health services are available in Bangladesh that offer guidance on gaming-related concerns.
Self-Help Steps
Spend time on other hobbies and activities alongside gaming. Keep a budget diary, build social connections outside gaming, and take regular breaks.
Frequently Asked Questions
If you have more questions about responsible gaming, you will find detailed answers on our FAQ page.
baji's Commitment
As an entertainment platform, baji places the safety and well-being of our users at the highest priority. We commit to the following:
- Under no circumstances will anyone under 21 be allowed to open an account or play any game.
- Deposit limits, session limits, or self-exclusion will be applied at any time upon the user's request.
- The support team will remain active in Bengali 24/7 and will respond with care.
- Any concern related to gaming will be taken seriously.
- SSL encryption and secure payment methods (bKash, Nagad, Rocket, bank transfer) will be maintained.